Frequently Asked Questions

You can cancel your order any time before we ship it out. After you recieve the confirmation email/text with the tracking number it means your package is in route and we are not able to process cancellation. 

Unfortunately, we can not accept any open or used products. If you are not sure which products will fit your skin type or concern, we suggest for you to schedule a free consultation with on of our team members or you can reach us at 718 388 1021 before your purchase.

For in store purrchases, you have 14 days to return the product. Just simply bring it back to the spa location for a refund, store credit or replacement. Reminder, the products that you would like to return need to be unopened, not damaged, in it's original packaging and you need a reciept of the transaction. If you choose refund option - the return fee will go to the original form of payment.

Atelier Beaute Team loves its' clients and makes sure to pack their goods with extra care so it can arrive in perfect condition from us to your home. However, once your order has left Atelier Beaute, it is in the care of carrier. Atelier Beaute is not liable for any errors made by the carrier provider, UPS. Any damages caused during shipping should be directed to UPS and their cistomer service department at 1 (800) 742 5877.

We strongly suggest to purchase carrier insurance available at checkout to be able to track and insure your package. We are happy to take safe delivery to the next level providing you the satisfaction of shopping with us.

We will supply you with the necessary informstion needed in the event that a claim needs to be filed with a shipping provider. If you stil have any questions or concerns regarding you order, feel free to reach out to us via email

info.atelierbeautebk@gmail.com  we will gladly try to help.

You can purchase two different Gift Cards.

One is for Online Store ONLY. To purchase follow the link Store Gift Card

or

Atelier Beaute Spa Gift Card that is accepted at the physical location of the Spa and Store. To purchase follow the link  Spa Gift Card

We add samples with all orders absed on availability. Please leave us a note during check out if you would like to try something specific. If we have it in stock we will gladly add it.